Incident IQ, the leading workflow management platform built for K-12, announces continued expansion nationwide as school districts turn to its platform to streamline IT asset management, facilities maintenance, and operations. Among the latest adopters from December 2024 and January 2025 are Fulton County Schools (GA), San Antonio Independent School District (TX), Aurora Public School District (CO), and Pike County Schools (GA), all seeking to elevate their technology ecosystems and improve service delivery for staff and students.

Fulton County Schools: Bridging the IT and Facilities Gap

Fulton County Schools (FCS), one of Georgia’s largest school districts, faced significant challenges with its previous enterprise resource planning (ERP) system. Despite substantial investments in its platform, the district’s frontline IT workers struggled with a lack of purpose-built tools for IT asset management, resulting in operational inefficiencies and frustration.

Fulton County is now onboarding its Enterprise ITSM and Facilities solutions to consolidate operations and streamline the service request process for teachers and staff. Looking ahead, the district aims to further integrate iiQ HR and Events modules to optimize efficiencies across teams.

San Antonio Independent School District: Automating Maintenance and Expanding Workflows

San Antonio Independent School District (SAISD) previously relied on a manual, time-consuming process for addressing work orders within its Maintenance Department. Without an automated system, tracking and resolving maintenance issues proved inefficient and lacked transparency. By adopting Incident IQ, SAISD is transforming these processes to drive operational efficiency and provide better support for staff and students.

SAISD is expanding its use of Incident IQ, implementing iiQ Facilities and Change Management to enhance operational efficiency and transparency. By automating work orders, optimizing ticketing workflows, and unifying processes, the district aims to strengthen its technology infrastructure.

Aurora Public Schools: Formalizing Change Management and Expanding Enterprise Permissions

Aurora Public Schools (APS) recognized the need for a more structured approach to change management and improved integration between IT and maintenance operations. Previously, the district’s IT team had developed an internal workflow using existing tools but required a more comprehensive solution to enhance approvals, workflow efficiency, and department-specific access control.

Building on its investment in iiQ Ticketing, iiQ Assets, and iiQ Facilities, Aurora Public Schools is now expanding its use of Incident IQ with the Enterprise IT solution to streamline change management workflows. The district is enhancing enterprise permissions, refining approvals processes, and extending facilities management capabilities across departments to drive greater efficiency.

Pike County Schools: Replacing Outdated Systems with Modern, Unified Solution

Pike County Schools, another Georgia district, previously relied on an outdated cloud-based software platform, and manual, paper-based processes that lacked visibility, efficiency, and reporting capabilities. 

Seeking a modern solution to align IT and operations, the district implemented Incident IQ’s Ticketing, Assets, Facilities, and Events solutions after receiving recommendations from neighboring districts. With a fully integrated K-12 system, the district can now centralize workflows and use enhanced reporting capabilities to make data-driven decisions.

Powering K-12 Innovation Nationwide

With an increasing number of districts adopting Incident IQ, the company continues to redefine how K-12 schools approach IT and facilities management. The platform's tailored solutions streamline workflows, reduce administrative burdens, and enable districts to focus on what matters most—supporting students and educators.

For more information about Incident IQ and how its platform supports K-12 operations, visit incidentiq.com.