School districts and their IT teams face mounting challenges to deliver efficient, districtwide IT support amid growing demands and limited resources. To answer this call, K12 Insight, the maker of Let’s Talk, the Unified Service Desk platform purpose-built for public schools, announced today the release of IT Service Management (ITSM) and IT Asset Management (ITAM). 

“Our number one priority as educators is making learning and teaching as easy as possible — and technology plays an essential role in delivering a seamless experience,” said Dr. Luvelle Brown, Superintendent of Ithaca City School District and former CIO of Albemarle County Schools in Virginia (2007–2010). “As a long-time Let's Talk partner, I'm thrilled to see K12 Insight develop an integrated suite of IT tools that eliminates the need for multiple solutions. Now our staff, students, and families can remain focused on learning rather than get distracted by technology hurdles, knowing they have access to the devices and support essential for an exceptional educational experience.”

K12 Insight’s ITSM and ITAM solutions empower districts to optimize the management of their IT investments, simplify IT workflows, enhance visibility into service and support tickets for both family and staff, automate key processes, and consistently deliver high quality customer service when it comes to managing technology resources across all departments and campuses.

Key benefits include:

• Operational efficiency and cost savings: Modernizing ticketing and asset management systems boosts IT department efficiency, streamlining workflows, reducing workload, and enhancing staff productivity.
• Accelerated issue resolution: Streamlined workflows and AI-powered automations enable faster resolutions and real-time updates.
• Unified support experience: Create a single source of truth for all IT service interactions within the context of districtwide customer service for every department. 
• Anywhere, anytime accessibility and engagement: Enable real-time support through mobile apps, phone, text, email, chat, web forms, and in-person interactions, providing continuity even during disruptions.

“For over a decade, K12 Insight has partnered with districts nationwide to build innovative solutions that transform school culture to become more customer-centric. These two new offerings, available as part of Let’s Talk or on their own, build on this foundation, equipping school districts with a modern solution for delivering excellent service across all departments and campuses,” said Suhail Farooqui, CEO of K12 Insight. “We’re empowering K-12 IT departments to transition from outdated, siloed systems to a single solution that delivers exceptional experiences for students, staff, and families alike.”

K12 Insight solutions are built on insights from K-12 IT thought leaders and school districts. Lenny Schad, Co-Founder of the K12 Strategic Technology Advisory Group and an education technology thought leader, echoed the need for modernization in K-12 IT departments.

"Between aging systems, cybersecurity threats, and limited resources, it’s never been more critical for K-12 IT departments to modernize their service delivery with a secure, unified service desk platform that serves the entire district,” said Schad. "Investing in a modern unified service desk lowers costs by streamlining workflows, enhancing efficiency, and reducing reliance on multiple platforms."

District leaders can learn more by joining K12 Insight, Dr. Brown, and national K-12 CIO coaches Tom Ryan and Lenny Schad on March 27 at 2 p.m. ET for an exclusive preview of the unified service desk. Register for the live event.